Forfaits vacances – Chợ Phước Hải

Our stay at D1Mension Residences was unfortunately very disappointing. The apartment did not match the photos shown on the booking site. We were placed on a low floor with a view of a construction site and a dirty alley, which was not what we expected based on the listing. One of the main reasons we booked this property was the swimming pool, but access was denied because we were not official residents — something that was not clearly mentioned. We tried to reach the host multiple times through the app with no response. Eventually, we had to rely on a local friend to call them directly. Even then, no solution was offered. Later, they claimed someone had come to assist us, which was untrue. They had our contact information but made no effort to get in touch. The apartment itself was average. There were very few towels, and they were small and not suitable for a comfortable stay. Overall, the experience was stressful rather than relaxing. After two nights, we chose to leave and move to a different accommodation where we finally found the comfort and service we were looking for. I would not recommend this property to travelers seeking a smooth and restful experience.

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

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Nice property to stay